Terms & Conditions

Last updated: 01 June 2026

Operator: Ricasso Studios Limited (“Invinite”, “we”, “us”, “our”)
Contact: hello@invinite.io
Website: https://www.invinite.io

These Terms & Conditions (“Terms”) govern access to and use of the Invinite platform, including our websites, web application, mobile applications, APIs (where available), documentation, and related services (collectively, the “Service”).

By creating an account, accessing, or using the Service, you agree to these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Service.

1. The Service

Invinite is a cloud-based inventory management and analytics platform for food and beverage operators. The Service helps organizations manage inventory, procurement, stock movements, stocktakes, costing, reporting, and related operations across outlets and teams.

We may update, modify, or discontinue features at any time. We will use reasonable efforts to avoid material degradation of core functionality you rely on, but we do not guarantee uninterrupted or error-free operation.

2. Eligibility and Accounts

2.1 Business use

The Service is intended for business use by restaurants, bars, hotels, and similar F&B operators. You must be at least 18 years old and legally able to enter into a binding contract.

2.2 Account registration

You must provide accurate, current information when registering. Work or business email addresses are required; personal or disposable email providers may be rejected. Each organization may have multiple users. The account owner is responsible for all activity under the organization’s account.

2.3 Security

You are responsible for safeguarding login credentials and for all activity under your account. Notify us promptly at hello@invinite.io if you suspect unauthorized access.

2.4 User management

Organization administrators may invite users and assign roles and permissions. You are responsible for ensuring users comply with these Terms and for revoking access when appropriate.

3. Subscriptions, Plans, and Billing

3.1 Outlet-scoped subscriptions

Paid access is sold on a per-outlet basis. Outlets within the same organization may be on different plans. One outlet may receive free-tier access as designated by your organization’s configuration.

3.2 Plans and limits

Available plans, features, and usage limits (including user limits, SKU or item limits, team limits, and data retention periods) are described on our pricing page and in your account. We may change plan features or limits for new subscriptions; changes to existing subscriptions will be communicated in advance where required.

3.3 Free tier

We may offer a free tier with limited features and usage caps. We may modify or discontinue the free tier at any time.

3.4 Paid subscriptions

Paid subscriptions are billed in advance on a monthly or annual basis, as selected at checkout. Prices are shown in USD unless otherwise stated and exclude applicable taxes.

3.5 Payment processing

Payments are processed by Airwallex (or another payment provider we designate). By subscribing, you authorize us and our payment provider to charge your selected payment method for recurring fees and applicable taxes. You agree to the payment provider’s applicable terms where required for payment processing.

3.6 Renewals

Unless canceled before the end of the current billing period, subscriptions renew automatically for the same term at then-current rates.

3.7 Failed payments

If payment fails, your subscription may enter a past-due state. We may retry charges, restrict access, or suspend the affected outlet until payment is resolved.

3.8 Cancellation

You may cancel a paid subscription through your account or by contacting us. Cancellation takes effect at the end of the current paid period unless otherwise stated.

3.9 Refunds

Except as required by applicable law, all fees are non-refundable and non-creditable, including for partial periods or unused features.

3.10 Taxes

You are responsible for all applicable taxes, duties, and government charges associated with your subscription, except taxes based on our net income.

4. Acceptable Use

You agree not to:

  • use the Service for unlawful purposes or in violation of applicable law;
  • upload or transmit malware, spam, or harmful code;
  • attempt unauthorized access to the Service, other accounts, or our systems;
  • reverse engineer or decompile the Service except where permitted by law;
  • resell or sublicense the Service except as expressly permitted;
  • use the Service to store or process data you do not have the right to use;
  • interfere with or disrupt the integrity or performance of the Service;
  • use automated means to access the Service in a manner that exceeds reasonable use or bypasses rate limits, except via authorized API access on eligible plans.

We may suspend or terminate access immediately for material breach of this section.

5. Your Data

5.1 Customer Content

You retain ownership of data you submit to the Service (“Customer Content”). You grant us a limited license to host, process, transmit, and display Customer Content solely to provide, maintain, secure, and improve the Service.

5.2 Responsibility

You are solely responsible for the accuracy, legality, and appropriateness of Customer Content and for obtaining any necessary consents.

5.3 Data retention

Analytics, reports, and historical data may be limited by your plan’s data retention settings. We may delete or restrict access to data beyond your plan’s retention window. Upon termination, we may delete Customer Content after a reasonable retention period unless we are required to retain it by law or you have exported it beforehand.

5.4 Exports

Where the Service provides export functionality, you are responsible for exporting data you wish to retain before cancellation or account closure.

6. Intellectual Property

We and our licensors own all rights in the Service, including software, design, branding, documentation, and underlying technology. These Terms do not grant you any rights to our trademarks or branding except as needed to use the Service in the ordinary course. Feedback you provide may be used by us without restriction or compensation.

7. API Access

If your plan includes API access, additional usage limits, authentication requirements, and acceptable use rules apply. We may monitor API usage, enforce rate limits, and revoke API credentials for abuse or security reasons.

8. Third-Party Services

The Service may integrate with or link to third-party services (for example, payment processors, POS systems, or email providers). We are not responsible for third-party services. Your use of integrations is at your own risk and may be subject to third-party terms.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, secure, or error-free, or that inventory valuations, cost calculations, or analytics will meet your accounting, tax, or regulatory requirements. You are responsible for verifying outputs before relying on them for financial, tax, or compliance decisions.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) USD $100.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

11. Indemnification

You will defend, indemnify, and hold us harmless from claims, damages, losses, and expenses (including reasonable legal fees) arising from your Customer Content, your use of the Service in violation of these Terms or applicable law, or disputes between you and your employees, contractors, or customers related to your use of the Service.

12. Suspension and Termination

We may suspend or terminate your access if you breach these Terms, fail to pay fees, pose a security risk, or if required by law. You may terminate by canceling subscriptions and closing your account. Provisions that by nature should survive (including payment obligations accrued, intellectual property, disclaimers, limitation of liability, and indemnification) will survive termination.

13. Changes to These Terms

We may update these Terms from time to time. We will post the revised Terms on our website and update the “Last updated” date. Material changes will be notified via email or in-app notice where appropriate. Continued use after the effective date constitutes acceptance, except where prohibited by law.

14. Governing Law and Disputes

These Terms are governed by the laws of Hong Kong SAR, without regard to conflict-of-law principles. Any dispute will be resolved in the courts of Hong Kong SAR, and you consent to their exclusive jurisdiction, except where mandatory consumer protection laws provide otherwise.

15. General

  • Entire agreement: These Terms, together with our Privacy Policy and any order or enterprise agreement, constitute the entire agreement.
  • Assignment: You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
  • Severability: If any provision is unenforceable, the remainder remains in effect.
  • No waiver: Failure to enforce a provision is not a waiver.
  • Force majeure: We are not liable for delays or failures due to events beyond our reasonable control.

Contact: Ricasso Studios Limited — hello@invinite.io